At QIHAN, customer satisfaction is important to us. We are committed to providing high-quality OLED displays, TFT displays, LCD modules, HMI solutions, and customized display systems. Please review our refund and return policy below before placing an order.
Standard Products
For standard products purchased directly from QIHAN, returns may be accepted within 30 days of delivery under the following conditions:
- The product is unused and in its original condition.
- The product is returned in its original packaging.
- The item is not damaged due to improper handling, installation, or misuse.
- A return request has been approved by our sales team before shipment.
Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or shipping error caused by QIHAN.
Customized Products
Customized products, including but not limited to:
- Custom OLED Displays
- Custom TFT Display Modules
- Customized HMI Panels
- ODM/OEM Display Solutions
- Special Firmware or Interface Development
- Customized Mechanical Structures
are manufactured according to customer-specific requirements and therefore cannot be returned or refunded once production has started, except in cases of verified manufacturing defects.
We recommend that customers carefully review all drawings, specifications, samples, and approval documents before confirming production.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please notify us within 7 days of receiving the shipment.
To process your claim, please provide:
- Order number
- Product model
- Photos or videos showing the issue
- Description of the problem
Our engineering and quality teams will review the case and provide a solution, which may include:
- Product replacement
- Repair service
- Partial refund
- Full refund (when applicable)
Order Cancellation
Standard Products
Orders for standard products may be canceled before shipment.
Customized Products
Customized orders may only be canceled before engineering design, material procurement, or production has begun. Any costs already incurred may be deducted from the refund amount.
Refund Processing
Approved refunds will be processed through the original payment method whenever possible.
Refund processing times may vary depending on the payment provider, bank, and country, but typically take 5–15 business days after approval.
Technical Support
Many product issues can be resolved through technical assistance. Before requesting a return, we encourage customers to contact our support team for troubleshooting and guidance.
Contact Us
If you have any questions regarding returns, refunds, warranty claims, or order issues, please contact us:
QIHAN Display Solutions
Email: sales@shanghaiqihan.com
We are committed to providing professional support and long-term service to customers worldwide.